Source Of Nature Privacy Statement
 
source Background
   
  This document describes how The Source of Nature Ltd, the data controller, collects, uses and protects your information.
   
source How we collect your information
   
  The information we hold about you comes from the way you engage with us such as when you send a purchase coupon through the post, place an order over the telephone or order through our website.
   
source The type of information we hold
   
  The information we hold will include name, address, contact telephone numbers, email address and purchase history.
   
source How we use your information
   
  We process personal information for the following lawful reasons: To fulfil our contract with you to supply the products you have ordered. The legitimate business interest of monitoring transactions to understand our customer purchasing habits. The legitimate business interest of sending you offers for the same or other similar products.
   
source Who we will share your information with
   
  We will share your personal information with those companies who are involved in the process of supplying the products you have ordered. These include;
   
  Impact Call Centre Limited who will process your order and payments and will also fulfil some of our products.
   
  Drina Logistix, Marsala Tita bb (zgrada Celik), 11272 Dobanovci, Belgrade, SERBIA who fulfil some of our products and are located outside the EEA
   
  We will also share your information with the companies we use to perform other functions on our behalf. Examples include; delivering parcels, printing and posting you product information and offers, sending you emails, data analysis, payment processing, providing marketing assistance. These companies may have access to some of your personal information in order to perform these functions. These companies are based in the UK and must process your data in accordance with all UK and EU data protection laws and in accordance with this privacy statement.
   
  We will also share your data with 3rd party companies who have a legitimate interest in sending your further offers for products or services by post. You will have been given the opportunity to opt out of this service at the point of sale or any point thereafter by phone on 0800 860 6510, by email at optout@sourceprivacy.com or by post to The Data Controller, The Source of Nature, Apex House, Thomas Street, Trethomas, Caerphilly, CF83 8DP. These companies will be in the following categories:
   
  Charities:
Animal Charities
Health Charities
Children’s Charities
Wellfare Charities


Health:
Vitamins and Supplements
Mobility and independence
Pain Relief
Hearing and Vision
Fitness
Wellbeing

Lifestyle:
Collectables
House and Garden
Fashion
Technology
Competition
Travel
Insurance
   
source Storing your information
   
  Your personal information will be stored on systems owned or operated by Impact Call Centre Ltd and will only be stored inside the European Economic Area (EEA), or a country approved by the EU. Within Impact Call Centre Ltd your information will be stored on their secured systems in accordance with their Information Security Policy. Where your information is stored in countries outside the EEA we will ensure it is protected by encryption and it will only be stored while your transactions are processed.
   
source Retention
   
  We will retain your personal information in accordance with legal and regulatory requirements. You can request your information to be deleted and if we can we will, but sometimes we have to maintain records for legal reasons. We will delete your data five years after we have no transaction from you.
   
source How you can access your information
   
  If you would like a copy of the information we hold about you, please contact The Data Controller, The Source of Nature, Apex House, Thomas Street, Trethomas, Caerphilly, CF83 8DP or email datacontroller@sourceprivacy.com or by telephone on 0800 860 6510.
   
source Your Rights
   
  If you are not happy how we are using your information or how we have responded to your request, you have the right to complain to the Information Commissioner’s Office at https://ico.org.uk/
   
source Use of cookies [if you use cookies]
   
  We may use cookies and similar technologies on our website. Cookies are small text files that may be stored on your computer or mobile device when you visit our website. Cookies do many different things, such as letting you navigate between web pages efficiently and remembering your preferences. We do not use cookies to track your use of our site, to make decisions about you or to send you marketing information electronically.
   
source How we will tell you about future changes to this Privacy Statement
   
  Any changes we make to our Privacy Statement will be put on our website. Please check for updates from time to time, so you are always fully aware of what information is collected and how it is used.
   
source How to contact us
   
  If you have any questions or concerns about our use of your personal information please email:datacontroller@sourceprivacy.com or by post to The Data Controller, The Source of Nature, Apex House, Thomas Street, Trethomas, Caerphilly, CF83 8DP or by telephone on 0800 860 6510